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Ordering with My Essia

Find answers to our most frequently asked questions about ordering with us.

Taxes & Duties

All prices for orders delivered within the UK, are inclusive of standard rate VAT.

If your delivery address is outside of the UK*, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. We recommend you contact your local customs office for further information before placing your order.

*Please note return options and costs may vary, depending on the destination.

Cancelling an Order

If you have placed an order but then wish to change or cancel it, please contact us as soon as you can. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the standard Returns procedures.

If the order has not yet been processed and is subject to cancellation, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order.


Any issues caused by the use of a courier or a return label other than ours are not attributable to My Essia.

Please see our Returns and Refunds page for more Frequently Asked Questions.

Should you need any further assistance please do contact our Customer Care Team at, or call us at 1-888-642-9530